Emotional Intelligence At Work
(Dalip Singh)
EMOTIONAL INTELLIGENCE AT WORK Emotional Intelligence or Emotional Quotient (EQ) is increasingly being recognized as a key detrimental to the professional success in today?s high-stress environment. This third, thoroughly revised edition of a highly acclaimed book is an essential guide to recognize, understand and manage emotions. The author describes emotional intelligence as consisting of three psychological dimensions ? emotional sensitivity, emotional maturity and emotional competency ? which motivate individuals to maximize productivity, manage change and resolve conflicts. A special feature of the book in the references to work done in India, leading to conclusions applicable to the Indian work culture. The unique features of the third edition include; new knowledge assimilated after extensive research; practical solutions and exercises on how to develop recommendations on how to manage emotional upsets, control anger, develop high self-esteem and empathies with others. An Excerpt There are three potential sources of stress: environmental, organizational and individual. Whether they lead to stress depends on individual differences related to job experience and personality. When you experience stress, it may manifest as psychological, psychological behavioral symptoms.
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