Resumo de Becoming A Master Manager

Implementation is taken from the one-man Consultant Business view with respect to Clients and Business Partners and Suppliers by Eric Sutherland.

This book <1> is based on ?A Competency Framework? with its evolution in Chapter 1 and with eight roles that a Manager should be doing day-to-day and these are explained in the following chapters. Each role is assigned three competencies and each of these is taken through a five step process with Assessment, Learning, Analysis, Practice and Application. The hard part is honesty and self-analysis and ensuring that doing and action have the right portion with 35% each and 10% for the first three process steps.Roles/Competencies.

The Director Role: Taking Initiative, Goal Setting and Delegating Effectively.
Taking Initiative ? spotting an opportunity and selling it to the Client or Business Partner or Supplier.
Goal Setting ? agreeing with the Client, Business Partner and Supplier on who is doing what and agreeing on the form of measurement.Delegating Effectively ? reaching agreement with the Client, Business Partner and Supplier.

The Producer Role: Personal Productivity and Motivation, Motivating Others, Time and Stress Management.
Personal Productivity and Motivation ? required to do your own and the client?s tasks and Motivation the attraction to working as a Consultant and running your own business.
Motivating Others ? rests with agreeing tasks with Business Partners and Suppliers for the Clients benefit.
Time and Stress Management ? the number one competency and Stress Management through regular exercise ! walking and running.

The Co-ordinator Role: Planning, Organising and Controlling.
Planning ? together with Time Management decides on what will be done first and by who and in agreement with related parties.
Organising - with the Client defining what?s wanted, agreeing with Business Partners and Suppliers who does what.
Controlling ? output to Client and input from Business Partners and Suppliers.

The Monitor Role: Reducing Information Overload, Analysing Information with Critical Thinking and Presenting Information by Writing Effectively.
Reducing Information Overload ? this requires control and focus to stay on track.
Analysing Information with Critical Thinking ? extracting what is needed to complete the task/project or to point out what is missing and therefore required.
Presenting Information by Writing Effectively ? uses the two above as inputs to produce the output for completing this competency.

The Mentor Role: Understanding Yourself and Others, Interpersonal Communications and Developing sub-ordinates.
Understanding Yourself and Others ? this might be the hardest and need a range of people to give you feedback, still interaction with others will help you understand Yourself and Others. Requires the direct approach and asking for feedback and giving it depends on the values of the relationship with the Client or Business Partner or Supplier.
Interpersonal Communications - with the Client or Business Partner or Supplier helps maintain the relationship and keep communication channels open. Developing sub-ordinates ? will be developing better relationships with the Client or Business Partner or Supplier.

The Facilitator Role: Team Building, Participative Decision Making and Conflict Management.
Team Building - with the Client or Business Partner or Supplier helps improve the relationship and keep communication channels open.
Participative Decision Making ? in the one-man-band this is the only way forward and helps you operate a Virtual Team with the Client or Business Partner or Supplier.Conflict Management ? another hard one, that requires thought and personal control to keep relationships and prevent loosing work.

The Innovator Role: Living with Change, Creative Thinking and Managing Change.
Living with Change ? this is driven by global changes in technology, economics and politics.
Creative Thinking ? is turning problems upside down and thinking outsidethe box to find solutions to the changes required.
Managing Change ? requires good project management <2> and working in partnership with the Client or Business Partner or Supplier.

The Broker Role: Building and Maintaining a Power Base, Negotiating Agreement and Commitment and Presenting Ideas with Effective Oral presentations. Building and Maintaining a Power Base ? produce a Power / Dependency analysis chart with Consultant in the middle and dependencies all around with the Client, Business Partner, Supplier, National/Local Government and related business bodies (i.e. industry regulators). Then decide on the type of power being Personal Power, Expert Power, Opportunity Power and Information Power to be used to influence and improve your Power Base.
Negotiating Agreement and Commitment - with the Client, Business Partner, Supplier, National/Local Government and related business bodies (i.e. industry regulators) it depends on the type of project and its deliverables.
Presenting Ideas with Effective Oral presentations ? this comes with practice and study of good presenters.

Integration and the Road to Mastery: Learn about Yourself, Develop a Change Strategy and Implement the Change Strategy.
Learn about Yourself ?use self assessment against all the competencies, locate a university orcollege course covering this subject and read relevant books.
Develop a Change Strategy ? use a journal to track areas for improvement, identify roles models to study and read books.
Implement the Change Strategy ? develop a social support system through Business Organisations, Clients, Business Partners and Suppliers. This will be hard since not all of them will give time for such a network.

<1> Becoming A Master Manager by Robert E. Quinn, Sue R. Faerman, Michael P. Thompson, Michael R. McGarth, Wiley, ISBN 0-471-51577-9

<2> Ex-Council member of the Association of Project Managers in the United Kingdom and worked on their Project Management bible the ?BoK ?the book of knowledge?.

Author: Eric Sutherland

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