The body talks
(Clube do Livro. Traduzido por LuckMartin)
Talks is
the commonest way of an individual if communicate. But is not the unique. Of
course the oral communication is the way more efficient of change information,
we express our opinions, claim our rights, question and to answer. Who works
with sales, however, cannot ignore the meanings of a so important
language regarding oral: The body language. And more: It needs to know the
effects that its own body language exercises about people with who has contact
– mostly with yours Customers. Other important detail: It is necessary to be
aware of the existing conflicts when it talks a thing and your express body
another. It is no use, for example, tell itself interested in the needs and
wishes that your customer exposes and, while he talks, yawn the whole time. To
assists him in this task anything easy, the Catalog Club of Prizes did a
research on the postures adopted more frequently and your meanings. But
attention: like in a dictionary, in which the isolated words mean very little,
only having sense of communication inside a sentence, in the body language no
gesture should be understood separately. What the gestures can mean: Hands on
the table - it can indicate that the person wants to negotiate; Hands together
on the lap and the stomach – The person can want if protect; Hands in the hip -
This can be a provocative gesture. It also can mean that the person is anxious
to input in the main subject; Hands in the safety pockets – Search, of balance;
Arms crossed in front of the body – can be a form of if protect, but also of
force and power. Closed hands - If besides the crossed arms, the person also
close the hands, that can mean a hostile and defensive attitude; Crossed legs -
it can be understood like a nervous, reserved and defensive posture. Avoid
looks change - Usually the people react thus when they are insecure or are
afraid of you.
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