The Ice Cream Maker
(Subir Chowdhury)
What do you do when your company?s sales is dwindling? What do you do when your employees are demotivated and do not know where to start? Which way do you go when your management is considering closing the operations of your branch? Internationally recognized quality and management strategist and best selling author Subir Chowdhury in his latest book ?Ice cream Maker? narrates the journey of Dairy Cream in a very refreshing and anecdotal way ? a company which is already on the verge of closure ? with all these problems until his Plant Manager Peter Delvecchio in a chance meeting finds his mentor Mike Mcmaster, who through his vision and experience helps Peter build the organization back to its glory, brick by brick.
Chowdhury?s knowledge and vast experience helps him build the story in a very plausible fashion using an easy-to-understand format. In a captivating style, the book seamlessly leads you through the concept of LEO ? Listen, Enrich, and Optimize and explains how companies can adopt this concept to make quality as part of their DNA. He drives home the importance of people power and process power in the journey of the world of quality.
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