Resumo de Building A Six Sigma Organisation

Six Sigma is a business process improvement strategy which essentially checks that a business is doing what its customers want, that the process employed is the most effective known and that variation is removed from that process to provide significantly improved consistency.

First introduced back in 1986 by Motorola - who began achieving significant results just two years later - it is not a methodology solely for manufacturing industry, far from it. It is equally applicable to any process in any business sector - from banking to construction and much, much more.

The Literal Definition of ?Six Sigma?

Literally speaking, the 18th letter in the Greek alphabet, sigma , is the symbol for standard deviation. It is a measure of variance. The goal of Six Sigma is to reduce variation so there are no more than +/- six standard deviations (Six Sigma) between the mean and the nearest specification limit. When a process is operating at Six Sigma, no more than 3.4 ?defects? per million opportunities are produced.

Six Sigma means something different to every company. For some, Six Sigma is a total management philosophy, for others it is simply a process improvement effort designed to increase productivity and reduce costs. Regardless of the way it is used within your organization, Six Sigma means data driven decision making!

In its most simple sense, Six Sigma is a highly disciplined approach to decision making that helps people focus on improving processes to make them as near perfect as possible.

The term ?Six Sigma? relates to the number of mathematical defects in a process. Six Sigma practitioners focus on systematically eliminating the defects so they can get as close to ?zero defects? as possible.

Done properly, Six Sigma ensures that internal processes are running at optimum efficiency.

This powerful strategic tool is customer focused and is ultimately designed to increase profit through improved quality. Companies that practise Six Sigma identify and eliminate costs that provide no value to customers. They analyse their processes to find out where and how defects occur, measure them and eliminate the problems. Its benefits are seen as significant cost reduction, improved customer service and enhanced employee productivity. Research is aiming to identify best practice and challenges in Six Sigma implementation. A Six Sigma Best Practice implementation framework has been developed as shown below.

MANAGEMENT STRUCTURE & CULTURE

* Major roles in a Six Sigma organisation
* Role of top management in creating and maintaining an enterprise wide vision and culture
* Managing the politics of Six Sigma

PEOPLE MANAGEMENT

* Selecting the right people for Six Sigma implementation
* Involving people in Six Sigma implementation
* Skills required
* Training needs
* Overcoming resistance to change

TOOLS & TECHNIQUES

* Identifying and understanding customer requirements
* Measuring and analysing organisational performance
* Achieving Six Sigma process improvement
* Six Sigma process design/redesign

DEPLOYMENT PROCESS

* Selecting business process for improvement
* Planning for Six Sigma
* Communication
* Six Sigma Implementation
* Managing the initiative
* Integrating Six Sigma with the organisational 'way of doing business'

Resumos Relacionados